Damn. Well, at least we tried.
I was supposed to have a counseling appointment this morning, but woke up a) VERY late, and b) a dizzy disaster. I almost fell down the stairs before realizing that getting to my appointment in 20 minutes was so not going to happen. I called the secretary to let her know... and that's how that poor woman took the brunt of 3 weeks of my mistreatment at the hands of people who control my fate.
The conversation went something like this:
Secretary: Hello?
Me: Yes, hi, I'd like to postpone my appointment for today. I'm really not feeling well, and I'm not going to make it.
Secretary looks me up in computer.
S: Plus your appointment starts at 2, and you're not here.
Me: *Awkward silence.*
S: Well, there's going to be a late fee you know, because you should have called us 24 hours ago. And the counselor's booked for the next week, so I can't reschedule you til next Tuesday. And you really should have--
I now may or may not have interrupted her by bursting into tears like the well-medicated, composed adult that I am.
Me: Can I just say something? *sob* I can't control when I get sick. I don't know it beforehand. You are about the fifth person this week (please note that it's only Monday) who has been unsympathetic toward me, and I would just appreciate it if you could at least try to not act like you don't care. *blows nose.*
S: Oh my gosh, ma'am, I'm so sorry. I really didn't mean... I think you misunderstood... it's doctor's policy, you know, it's not in my control... I was preoccupied...
Unfortunately, by this point I was too focused on re-controlling my crazy to properly apologize for the outburst that truly belonged to a certain middle-aged man who hates sick people (again, an exaggeration... I'm trying to be entertaining here, people, sheesh).
So there you have it. I am now phone-bombing people with my emotions. But I learned a valuable lesson today-- the customer is *not* always right, but the customer who cries sure as hell is.
(Also, sorry to those of you who read my other blog too... yes, I reused this picture. I cried today, people. I'm exhausted!)
Wishing you all better luck than me with the rest of the world,
Robyn
